OCCHD Service Alert: Unable to Populate Suggested Locations in VVC (CS3136478)

Incident Report for OCC

Resolved

This incident has been resolved.

Posted Aug 12, 2026 - 13:54 EDT

Investigating

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team

Notification Description: Technical Support Tiers are investigating an issue involving VA Video Connect (VVC) locations not populating suggestions. More information will be provided as it becomes available.

Affected application: VA Video Connect (VVC)

Work Around: Users can manually enter in addresses in VVC.

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com .

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/

Office of Connected Care Help Desk (OCCHD)

OCCHD Main Number: 1-866-651-3180

OCCHD Portal: https://occhdsupport.ironbow.com/dva

OCCHD Status Page: https://status.occhdsupport.com/

Posted Aug 03, 2026 - 14:23 EDT

This incident affected: VA Video Connect (VVC).