Investigating - Notification Description: Technical Support Tiers identified an issue in Virtual Care Manager Workflow View with video appointments created in Telehealth Management Platform (TMP) remaining in “In Session” when no participants are connected after 30 minutes. A technical analysis is in progress. Video visits with no participants connected will normally change to “Session Ended” automatically after 30 minutes.
Workaround: Manually “Select Action” and choose “Move to Session Ended” if the video visit has been confirmed as ended.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com
May 19, 2026 - 16:27 EDT
Notification Description: Technical Support Tiers are investigating an issue where the version of Integrated Scheduling Solution (ISS)released on 7/8/26 does not recognize Telehealth Management Platform Universal Resource Scheduling (TMP URS) created appointment links within the platform. ISS is showing a Missing Link warning for VVC appointments. More information will be provided as it becomes available.
Affected Application: ISS, TMP URS
Work Around: Prior to creating an additional video link, please verify that TMP has not already successfully created a video link by checking the coversheet of the Veteran in Computerized Patient Record System (CPRS). This should be visible in CPRS, if not then please proceed in creating a new link.
Link visibility example below:
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Jul 09, 2026 - 14:57 EDT
Investigating - Notification Description: Transparent Screen Lock (TSL) version 6.25 has been released. This release includes a new TSL icon. (Shown below)
What to expect based on your device: • Windows 11 Audiology-Telehealth Hybrid (ATH) imaged computers: The update will install automatically. • Non-ATH-imaged devices with TSL already installed: The update will install automatically. • Non-ATH-imaged devices without TSL previously installed: Install TSL via Software Center using the steps below.
To install via Software Center: Type "Software Center" into the Windows taskbar search box. Open the Software Center application. Search for "Transparent Screen Lock." Click Install when the new version appears.
Note on the new icon: If your desktop shortcut still displays the old icon ( ) after the update, restart your computer to refresh it. If the application is not yet visible, please check back later. Deployments are released on a rolling schedule by OIT Region.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
May 28, 2026 - 10:26 EDT
Notification Description: There’s a critical issue that may affect care delivery identified with Topcon NW500 image uploads. Specifically, in a few reported issues, images are attaching to old consults rather than the current intended consults with a specific software version, which may result in delayed uploads, needed correction or delayed reviews. This seems to impact when multiple tele eye studies are completed within the same year. We are attempting to gather more information.
Affected Devices: Topcon NW500
Action Required: If your facility has experienced images from the NW500 device attaching to old consults at any time since last year, or if you have recently resolved related incidents, please submit tickets to OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com and provide the following details:
• Date(s) the issue occurred • How you became aware of the issue • Description and details of the issue • OCCHD ticket number (if one has been submitted)
Your timely response is essential to help us assess the scope and coordinate further action if needed. Thank you for your immediate attention to this important matter.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Apr 28, 2026 - 11:21 EDT
Notification Description: Technical Support Tiers have identified an issue with VA Video Connect (VVC) visits created in the Telehealth Management Platform (TMP). TMP currently does not support sending participant invitations by email or text within session using the VVC “Invite Participant Now” feature. More information will be provided as it becomes available.
Affected Application: TMP
Workarounds: • To add VA staff: Copy the meeting URL from the browser address bar and share it via Teams chat with the intended staff member. Alternatively, the provider can forward the email from TMP that contains the VVC link to the additional staff member(s). • To add non-VA participants (e.g., family/friends): Open the appointment in TMP and use the "Additional VMR Recipients" tab to send the link externally.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
May 28, 2025 - 16:48 EDT
Completed -
The scheduled maintenance has been completed.
Aug 13, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 00:00 EDT
Scheduled -
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: This is an informational alert. Service Alert: On Thursday August 13, 2026 at 12:00 AM - 4:00 AM ET, VA Video Connect (VVC) / Virtual Care Manager (VCM) e911 will be down for scheduled maintenance.
During this maintenance window: VVC/VCM Users may encounter errors pre-validating a Veteran address for 911 service and reaching an emergency contact phone number.
Affected Application: VA Video Connect (VVC) / Virtual Care Manager (VCM) e911
Work Around: The contingency Emergency Call Relay Center is available at 267-908-6605 for a manual relay to 911.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Aug 12, 14:09 EDT
Resolved -
This incident has been resolved.
Aug 12, 13:54 EDT
Investigating -
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: Technical Support Tiers are investigating an issue involving VA Video Connect (VVC) locations not populating suggestions. More information will be provided as it becomes available.
Affected application: VA Video Connect (VVC)
Work Around: Users can manually enter in addresses in VVC.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Resolved -
This incident has been resolved.
Aug 10, 21:20 EDT
Identified -
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: Technical Support Tiers are investigating a network issue impacting IAM Single Sign-On (SSOi) services. Users may be unable to sign into SSOi applications and receive an error when attempting to log in. Users may experience a longer than average load time for the login screen. Additional updates will be provided when more information becomes available. Affected Applications: Mobile.va.gov applications such as Virtual Care Manager (VCM), Annie, Cirrus MD, etc. Work Around: None If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com .
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Aug 10, 19:57 EDT
Resolved -
This incident has been resolved.
Aug 4, 11:48 EDT
Monitoring -
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: OCCHD would like to inform you of the decommissioning of the old OCCHD Status Page and OCCHD Portal URLs. On July 31, 2026, the OCCHD Status Page/Portal will be available only from the site URLs listed below.
What to expect: • The message will no longer be displayed on the old OCCHD Status and OCCHD Portal pages with the URL for the new pages. • There is no impact to service availability or functionality. • All existing content and data will remain unchanged. Recommended Actions: • We recommend updating any saved bookmarks or documentation to use the new URLs. • We ask that you share the new URL with your teams and have them update their bookmarks.
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com/.
Jul 29, 16:21 EDT