Identified - Telehealth Management Platform Users
Notification Description: Technical support tiers have identified an issue with some Telehealth Management Platform (TMP) appointments intermittently not updating from “Pending” to “Reserved: Scheduled.” Normally, this process should not take more than 2 - 20 minutes, sending information to VistA, Integrated Scheduling System (ISS), Virtual Care Manager (VCM), Revenue Cycle, MyHealtheVet and other downstream applications in a timely matter. More information will be provided as it becomes available.
Affected application: TMP
What We Are Doing
• In the TMP 5.2.14 release, a banner in TMP will show the scheduler all of their Pending appointments. TMP 5.2.14 is being released soon.
• A defect incident ticket has been opened, and TMP IT Development is actively tracking the issue.
• Additional updates will be communicated through Telehealth and Scheduler forums as available.
What Schedulers Will Need to Do:
1. Monitor Pending appointments (check for errors)
1. If appointment is within 24 hours follow resolution steps right away.
2. If appointment is scheduled to start next day or later, please wait 24 hours before taking resolution steps, pending status may resolve itself.
2. Follow resolution steps provided below:
1. Attempt to cancel and reschedule the appointment in TMP, or
2. Check if the appointment is visible in ISS and/or Revenue Cycle:
1. If the appointment is visible in ISS and/or Revenue Cycle, make sure any VVC links are sent to the Provider and Veteran. If links have not been sent out, you can create links in VCM or ISS.
2. If the appointment is NOT visible in ISS or Revenue Cycle, book the appointment directly in ISS and/or Revenue Cycle, ensure links are sent for VVC appointments.
3. Report unusual increases in Pending appointments to OCCHD, include appointment links to support investigation.
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
Nov 28, 2025 - 10:10 EST
Notification Description: Technical support tiers have identified an issue with some Telehealth Management Platform (TMP) appointments intermittently not updating from “Pending” to “Reserved: Scheduled.” Normally, this process should not take more than 2 - 20 minutes, sending information to VistA, Integrated Scheduling System (ISS), Virtual Care Manager (VCM), Revenue Cycle, MyHealtheVet and other downstream applications in a timely matter. More information will be provided as it becomes available.
Affected application: TMP
What We Are Doing
• In the TMP 5.2.14 release, a banner in TMP will show the scheduler all of their Pending appointments. TMP 5.2.14 is being released soon.
• A defect incident ticket has been opened, and TMP IT Development is actively tracking the issue.
• Additional updates will be communicated through Telehealth and Scheduler forums as available.
What Schedulers Will Need to Do:
1. Monitor Pending appointments (check for errors)
1. If appointment is within 24 hours follow resolution steps right away.
2. If appointment is scheduled to start next day or later, please wait 24 hours before taking resolution steps, pending status may resolve itself.
2. Follow resolution steps provided below:
1. Attempt to cancel and reschedule the appointment in TMP, or
2. Check if the appointment is visible in ISS and/or Revenue Cycle:
1. If the appointment is visible in ISS and/or Revenue Cycle, make sure any VVC links are sent to the Provider and Veteran. If links have not been sent out, you can create links in VCM or ISS.
2. If the appointment is NOT visible in ISS or Revenue Cycle, book the appointment directly in ISS and/or Revenue Cycle, ensure links are sent for VVC appointments.
3. Report unusual increases in Pending appointments to OCCHD, include appointment links to support investigation.
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
Nov 28, 2025 - 10:10 EST
Identified - Telehealth Management Platform (TMP) Users,
Notification Description: Technical Support Tiers have identified an issue with VA Video Connect (VVC) visits created in the Telehealth Management Platform (TMP). TMP currently does not support sending participant invitations by email or text within session using the VVC “Invite Participant Now” feature. More information will be provided as it becomes available.
Affected Application: TMP
Workarounds:
• To add VA staff: Copy the meeting URL from the browser address bar and share it via Teams chat with the intended staff member. Alternatively, the provider can forward the email from TMP that contains the VVC link to the additional staff member(s).
• To add non-VA participants (e.g., family/friends): Open the appointment in TMP and use the "Additional VMR Recipients" tab to send the link externally.
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com/dva .
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
May 28, 2025 - 16:48 EDT
Notification Description: Technical Support Tiers have identified an issue with VA Video Connect (VVC) visits created in the Telehealth Management Platform (TMP). TMP currently does not support sending participant invitations by email or text within session using the VVC “Invite Participant Now” feature. More information will be provided as it becomes available.
Affected Application: TMP
Workarounds:
• To add VA staff: Copy the meeting URL from the browser address bar and share it via Teams chat with the intended staff member. Alternatively, the provider can forward the email from TMP that contains the VVC link to the additional staff member(s).
• To add non-VA participants (e.g., family/friends): Open the appointment in TMP and use the "Additional VMR Recipients" tab to send the link externally.
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://occhdsupport.ironbow.com/dva .
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.ironbow.com/.
May 28, 2025 - 16:48 EDT
OCCHD Service Alert: WebVRAM Database Purge with Potential Intermittent Connectivity Issues on April 13–16, 2026
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 2026 - 21:00 EDT
Apr 13, 2026 - 21:00 EDT
Scheduled - VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: The WebVRAM project team will perform a database purge on Monday, April 13, 2026 to April 16, 2026, from 9:00 PM to 11:00 PM ET. During this maintenance window, users will still be able to log in; however, intermittent connectivity issues may occur if table locking impacts system performance.
Affected Application: WebVRAM
Work Around: If CPRS access is needed during the maintenance window, please complete the following steps:
• At least 10 minutes prior to the maintenance window: Sign in to WebVRAM and sync to all remote locations.
• During the maintenance window: Launch CPRS using the CPRS Launcher application by selecting the appropriate VISN and site, then clicking “Launch CPRS.”
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com
Thank you,
Apr 13, 2026 21:00 - Apr 16, 2026 23:00 EDT
Notification Description: The WebVRAM project team will perform a database purge on Monday, April 13, 2026 to April 16, 2026, from 9:00 PM to 11:00 PM ET. During this maintenance window, users will still be able to log in; however, intermittent connectivity issues may occur if table locking impacts system performance.
Affected Application: WebVRAM
Work Around: If CPRS access is needed during the maintenance window, please complete the following steps:
• At least 10 minutes prior to the maintenance window: Sign in to WebVRAM and sync to all remote locations.
• During the maintenance window: Launch CPRS using the CPRS Launcher application by selecting the appropriate VISN and site, then clicking “Launch CPRS.”
If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com
Thank you,
Apr 13, 2026 21:00 - Apr 16, 2026 23:00 EDT
Annie Patient
Operational
Annie Staff
Operational
Ask a Pharmacist
Operational
CapSure
Operational
Image Viewing Solution (IVS)
Operational
MHA for Veterans
Operational
Move! Coach
Operational
My VA Images (MVAI)
Operational
OCCHD Phone System
Operational
OCCHD Support Portal
Operational
Parable
Operational
Safe Patient Handling - Web
Operational
Share My Health Data (SMHD)
Operational
Single Sign On Internal (SSOi)
Operational
Staff Image Capture (SIC)
Operational
Telehealth Management Platform (TMP)
Operational
TMP Emails
Operational
VA Health Chat
Operational
VA Online Scheduling (VAOS)
Operational
VA Pressure Ulcer Resource (VAPUR)
Operational
VA Video Connect (VVC)
Operational
VCM Emails
Operational
VHA MDM
Operational
Virtual Care Manager (VCM)
Operational
VVC E911
Operational
VVC NOW
Operational
WebVRAM
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VA Video Connect Live Captions Apr 16, 2026 21:00-23:00 EDT
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: This is an informational alert. Technical Support Tiers will be updating VA Video Connect (VVC) to enable live captions on Thursday, April 16, 2026, at 9:00 PM ET. Due to the nature of the update and timeframe of implementation, Veteran care should not be impacted.
Affected application: VVC
Updates:
Live captioning can be enabled/disabled by selecting the CC button that will display on the VVC toolbar.
An audible alert will be heard if any participant enables captioning stating “Live captions are enabled. Your continued participation in this call will be considered as consent.”
A CC icon will display during the visit if any participant enables captioning.
Reference
Change Order CHG0718367
Posted on Apr 13, 2026 - 11:49 EDT
Notification Description: This is an informational alert. Technical Support Tiers will be updating VA Video Connect (VVC) to enable live captions on Thursday, April 16, 2026, at 9:00 PM ET. Due to the nature of the update and timeframe of implementation, Veteran care should not be impacted.
Affected application: VVC
Updates:
Live captioning can be enabled/disabled by selecting the CC button that will display on the VVC toolbar.
An audible alert will be heard if any participant enables captioning stating “Live captions are enabled. Your continued participation in this call will be considered as consent.”
A CC icon will display during the visit if any participant enables captioning.
Reference
Change Order CHG0718367
Posted on Apr 13, 2026 - 11:49 EDT