Status Update: A fix was implemented June 26 at 9:00 PM ET to ensure that providers only receive email notifications for VVC appointments scheduled specifically in their clinic. If a provider has received a past notification (prior to June 26) for an appointment in their clinic, please ensure all providers validate each appointment and only enter Virtual Medical Rooms assigned to their respective clinics. A correction has been deployed to address all known issues with working hours in TMP. If you continue to experience any problems with working hours, please reach out to your TMP Administrator or the TMP Troubleshooting Chat for assistance.
The automatic deletion feature for draft appointments has now been resumed as of June 26, 4:00 PM ET. Draft appointments will now be deleted automatically by the system one hour after creation, with the process running at the top of every hour.
All scheduling may continue in TMP URS, if you experience any issues, please enter an OCCHD ticket as the system is being closely monitored.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com
Posted Jun 29, 2026 - 16:52 EDT
Update
UPDATE: HIGH - OCCHD Service Alert: TMP URS Appointments Stuck in Pending (CS3102148)
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: Technical Support Tiers are continuing to investigate issues where users are experiencing significant delays with scheduling appointments in Telehealth Management Platform Universal Resource Scheduling (TMP URS). Users may encounter spinning wheels, or error messages related to appointments stuck in pending. More information will be provided as it becomes available.
Affected Application: TMP URS
Workaround: Please continue to utilize your Program/Service contingency plans with alternate scheduling solutions such as Integrated Scheduling Solution (ISS), or Federal EHR.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: Technical Support Tiers are investigating an issue where users are experiencing significant delays with scheduling appointments in Telehealth Management Platform Universal Resource Scheduling (TMP URS). Users may encounter spinning wheels, or error messages related to appointments stuck in pending. More information will be provided as it becomes available.
Affected Application: TMP URS
Workaround: Please use alternative scheduling systems such as Integrated Scheduling Solution (ISS), or Federal EHR.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/