OCCHD Service Alert: WebVRAM Database Purge with Potential Intermittent Connectivity Issues on April 13–16, 2026

Scheduled Maintenance Report for OCC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 13, 2026 - 21:00 EDT

Scheduled

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team



Notification Description: The WebVRAM project team will perform a database purge on Monday, April 13, 2026 to April 16, 2026, from 9:00 PM to 11:00 PM ET. During this maintenance window, users will still be able to log in; however, intermittent connectivity issues may occur if table locking impacts system performance.



Affected Application: WebVRAM



Work Around: If CPRS access is needed during the maintenance window, please complete the following steps:
• At least 10 minutes prior to the maintenance window: Sign in to WebVRAM and sync to all remote locations.
• During the maintenance window: Launch CPRS using the CPRS Launcher application by selecting the appropriate VISN and site, then clicking “Launch CPRS.”



If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com.



Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com













Thank you,
Posted Apr 13, 2026 - 16:42 EDT
This scheduled maintenance affects: WebVRAM.