Informational - OCCHD Service Alert: The e911 feature in VVC/VCM will be Down for Scheduled Maintenance on Tuesday October 06, 2026 at 10:00 PM - Wednesday October 07, 2026 at 4:00 AM (CS3192110)

Scheduled Maintenance Report for OCC

Completed

The scheduled maintenance has been completed.

Posted Oct 07, 2026 - 04:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 06, 2026 - 22:00 EDT

Scheduled

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT

Notification Description: This is an informational alert. Beginning Tuesday, October 6, 2026 at 10:00 PM ET through October 7, 2026 at 4:00 AM ET, the e911 feature in VA Video Connect (VVC) / Virtual Care Manager (VCM) will be down for scheduled maintenance.

During this maintenance window: VVC/VCM Users may encounter errors when pre-validating a Veteran’s address for obtaining 911 service and reaching an emergency contact phone number.

Affected Application: e911 feature in VA Video Connect (VVC) / Virtual Care Manager (VCM)

Work Around: The contingency Emergency Call Relay Center is available at 267-908-6605 for a manual relay to 911.

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com .

Posted Oct 05, 2026 - 14:33 EDT

This scheduled maintenance affected: VA Video Connect (VVC), Virtual Care Manager (VCM), and VVC E911.