VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: Technical Support Tiers have resolved the issue with scheduling appointments in TMP URS. All services are functional.
Workaround: Please review appointments you created this morning to ensure all were appropriately scheduled and are reflecting in the scheduling platforms. If you are currently experiencing delays in scheduling appointments that are resulting in appointments stuck in pending status, please utilize your Program/Service contingency plans with alternate scheduling solutions such as Integrated Scheduling Solution (ISS), or Federal EHR.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Posted Aug 25, 2026 - 15:27 EDT
Investigating
Notification Description: Technical Support Tiers are investigating an issue where users may experience delays with scheduling appointments in Telehealth Management Platform Universal Resource Scheduling (TMP URS). Users may encounter appointments in all modalities in a pending status intermittently. More information will be provided as it becomes available.
Affected Application: TMP URS
Workaround: Please continue to utilize your Program/Service contingency plans with alternate scheduling solutions such as Integrated Scheduling Solution (ISS), or Federal EHR.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/