Informational - OCCHD Service Alert: VVC/VCM e911 Down for Scheduled Maintenance on Wednesday July 8, 2026 at 10:00 PM - Thursday July 9, 2026 at 6:00 AM ET (CS3111920)
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 08, 2026 - 22:00 EDT
Scheduled
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: This is an informational alert. Service Alert: On July 8, 2026 at 10:00 PM - Thursday July 9, 2026 at 6:00 AM ET, VA Video Connect (VVC) / Virtual Care Manager (VCM) e911 will be down for scheduled maintenance on July 8, 2026 at 10:00 PM - Thursday July 9, 2026 at 6:00 AM ET.
During this maintenance window: VVC/VCM Users may encounter errors pre-validating a Veteran address for 911 service and reaching an emergency contact phone number.
Affected Application: VA Video Connect (VVC) / Virtual Care Manager (VCM) e911
Work Around: The contingency Emergency Call Relay Center is available at 267-908-6605 for a manual relay to 911.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Posted Jul 06, 2026 - 15:13 EDT
This scheduled maintenance affects: VA Video Connect (VVC), Virtual Care Manager (VCM), and VVC E911.