HIGH - OCCHD Service Alert: VVC/VCM Appointment Email Notifications not being sent (CS3197046)

Incident Report for OCC

Resolved

This incident has been resolved.

Posted Oct 08, 2026 - 17:54 EDT

Update

Notification Description: Technical Support Tiers have resolved the issue with VVC appointment notification emails. All services are functional.

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/

Posted Oct 08, 2026 - 17:52 EDT

Investigating

Notification Description: Technical Support Tiers are investigating an intermittent issue in which VVC appointment email notifications are not being sent.

Affected Application: VA Video Connect (VVC) , VA Video Connect Now (VVC Now), Virtual Care Manager (VCM), Virtual Care Manager Emails

Work Around: Select resend on affected appointments in Virtual Care Manager (VCM)

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/

Posted Oct 08, 2026 - 14:19 EDT

This incident affected: VA Video Connect (VVC), VCM Emails, and VVC NOW.