Informational - OCCHD Service Alert: VVC/VCM e911 Down for Scheduled Maintenance on Thursday August 13, 2026 at 12:00 AM - 4:00 AM ET (CS3145035)

Scheduled Maintenance Report for OCC

Completed

The scheduled maintenance has been completed.

Posted Aug 13, 2026 - 04:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 13, 2026 - 00:00 EDT

Scheduled

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team

Notification Description: This is an informational alert. Service Alert: On Thursday August 13, 2026 at 12:00 AM - 4:00 AM ET, VA Video Connect (VVC) / Virtual Care Manager (VCM) e911 will be down for scheduled maintenance.

During this maintenance window: VVC/VCM Users may encounter errors pre-validating a Veteran address for 911 service and reaching an emergency contact phone number.

Affected Application: VA Video Connect (VVC) / Virtual Care Manager (VCM) e911

Work Around: The contingency Emergency Call Relay Center is available at 267-908-6605 for a manual relay to 911.

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com .

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/

Posted Aug 12, 2026 - 14:09 EDT

This scheduled maintenance affected: VA Video Connect (VVC), Virtual Care Manager (VCM), and VVC E911.