This issue has been resolved with no further issues reported. Scheduling in TMP URS may resume for all sites, if any issues persist, please contact the OCCHD help desk.
Posted Jun 30, 2026 - 16:27 EDT
Investigating
Notification Description: Technical Support Tiers identified an issue in the Telehealth Management Platform (TMP) that is preventing initial email notifications containing VA Video Connect (VVC) links from being sent when scheduling VVC w/PSRR appointments in TMP. This issue has impacted all VVC w/PSRR appointments scheduled in TMP on or after May 15, 2026, at 10:30 AM ET. Reminder notifications containing the VVC link are still being sent by Video Visit Service (VVS) for future appointments. However, reminder notifications are not being sent for same-day appointments, which may result in Veterans not connecting to their appointments. Technical Support Tiers are actively investigating a solution.
Workaround: After scheduling a same-day VVC w/PSRR appointment in TMP, locate the appointment in Virtual Care Manager and resend the notification link to the Veteran. Providers can also use VVC Now to connect with the Veteran.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com