OCCHD Service Alert: VA Health Chat Service Unavailable (CS3208284)

Incident Report for OCC

Resolved

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team



Notification Description: Technical Support Tiers have resolved the issue that prevented Veterans from using VA Health Chat and caused them to receive an error. All services are now operational.



If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com



Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/



Thank you,



Office of Connected Care Help Desk (OCCHD)

OCCHD Main Number: 1-866-651-3180

OCCHD Portal: https://portal.occhdsupport.com

OCCHD Status Page: https://status.occhdsupport.com/
Posted Oct 22, 2026 - 11:13 EDT

Investigating

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team



Notification Description: Technical Support Tiers are investigating an issue where Veterans are receiving the following error and do not have the ability to utilize VA Health Chat currently. More information will be provided as it becomes available.







Affected Application: VA Health Chat



Work Around: None



If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com



Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/



Thank you,



Office of Connected Care Help Desk (OCCHD)

OCCHD Main Number: 1-866-651-3180

OCCHD Portal: https://portal.occhdsupport.com

OCCHD Status Page: https://status.occhdsupport.com/
Posted Oct 21, 2026 - 16:59 EDT
This incident affected: VA Health Chat.