Informational - OCCHD Service Alert: The e911 feature in VVC/VCM will be Down for Scheduled Maintenance on Thursday October 15, 2026 at 12:00 AM - 4:00 AM ET (CS3199222)
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 15, 2026 - 00:00 EDT
Scheduled
Notification Description: This is an informational alert. Beginning Thursday, October 15, 2026 at 12:00 AM ET - 4:00 AM ET, the e911 feature in VA Video Connect (VVC) / Virtual Care Manager (VCM) will be down for scheduled maintenance.
During this maintenance window: VVC/VCM Users may encounter errors when pre-validating a Veteran’s address for obtaining 911 service and reaching an emergency contact phone number.
Affected Application: e911 feature in VA Video Connect (VVC) / Virtual Care Manager (VCM)
Work Around: The contingency Emergency Call Relay Center is available at 267-908-6605 for a manual relay to 911.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Posted Oct 13, 2026 - 09:38 EDT
This scheduled maintenance affected: VA Video Connect (VVC), Virtual Care Manager (VCM), and VVC E911.