VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: This is an informational alert. WebVRAM has completed the technical update. The version number displayed at the bottom of that page will appear as 18.1.1.33 instead of 18.1.1-20260526. Some users may be directed to the previous version and experience issues accessing WebVRAM. If the version number on the bottom of the Terms and Conditions page is 18.1.1-20260526, please perform a hard refresh by holding CTRL+F5 to be redirected to the correct version.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Posted Oct 07, 2026 - 08:14 EDT
Update
We are continuing to monitor for any further issues.
Posted Sep 30, 2026 - 13:49 EDT
Monitoring
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: This is an informational alert regarding an upcoming WebVRAM application update. Technical Support Tiers will perform the update starting Wednesday, September 30, 2026, at 11:00 AM ET. During the update, some users may see a new loading screen before being redirected to the Terms and Conditions page. The version number displayed at the bottom of that page will appear as 18.1.1.33 instead of 18.1.1-20260526. If you experience any issues while using WebVRAM during the update, please include the version number shown at the bottom of the Terms and Conditions page when submitting your Enterprise Service Desk (ESD) ticket.
Posted Sep 30, 2026 - 13:48 EDT
Investigating
VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: This is an informational alert regarding an upcoming WebVRAM application update. Technical Support Tiers will perform the update starting Wednesday, September 30, 2026, at 11:00 AM ET. During the update, some users may see a new loading screen before being redirected to the Terms and Conditions page. The version number displayed at the bottom of that page will appear as 18.1.1.33 instead of 18.1.1-20260526. If you experience any issues while using WebVRAM during the update, please include the version number shown at the bottom of the Terms and Conditions page when submitting your Enterprise Service Desk (ESD) ticket.