Moderate - OCCHD Service Alert: Live Captioning not functioning in VVC (CS3204491)

Incident Report for OCC

Resolved

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT

Notification Description: Technical Support Tiers have resolved the issue with the Live Captioning not functioning in VVC. All services are now operational.

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com/

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com

Posted Oct 19, 2026 - 11:49 EDT

Investigating

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT

Notification Description: Technical Support Tiers are investigating an issue in which Live Captioning is not functioning in VA Video Connect (VVC). More information will be provided as it becomes available.

Affected Application: VVC

Workaround: None

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com/

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at
https://status.occhdsupport.com

Posted Oct 19, 2026 - 09:52 EDT

This incident affected: VA Video Connect (VVC).