Informational - OCCHD Service Alert: Pexip TLS Certificate Scheduled Maintenance September 30, 2026 8:00 PM ET (CS3182729)

Scheduled Maintenance Report for OCC

Completed

The scheduled maintenance has been completed.

Posted Sep 30, 2026 - 21:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 30, 2026 - 20:00 EDT

Scheduled

VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT

Notification Description: This is an informational alert. Technical Support Tiers will be updating TLS certificates update on September 30, 2026, 8:00 PM ET for Video Teleconferencing platforms. This action is required to maintain the security of the platforms and hosted conferences. Due to the nature of the update and the timeframe of implementation, service interruptions are not expected, and no patient care should be impacted in support of the action.

Affected application: VA Video Connect (VVC)

If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com

Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/

Posted Sep 24, 2026 - 14:03 EDT

This scheduled maintenance affected: VA Video Connect (VVC).