Notification Description: There’s a critical issue that may affect care delivery identified with Topcon NW500 image uploads. Specifically, in a few reported issues, images are attaching to old consults rather than the current intended consults with a specific software version, which may result in delayed uploads, needed correction or delayed reviews. This seems to impact when multiple tele eye studies are completed within the same year. We are attempting to gather more information.
Affected Devices: Topcon NW500
Action Required: If your facility has experienced images from the NW500 device attaching to old consults at any time since last year, or if you have recently resolved related incidents, please submit tickets to OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com and provide the following details:
• Date(s) the issue occurred • How you became aware of the issue • Description and details of the issue • OCCHD ticket number (if one has been submitted)
Your timely response is essential to help us assess the scope and coordinate further action if needed. Thank you for your immediate attention to this important matter.
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/