VISN Leads, FTCs, TCTs, CRH VISN TMH Leadership, VHA OMHSP Telemental Health Champions, Primary Care, TeleStroke, VHA Telehealth Video Visit Providers / Schedulers, VHA Telehealth TMP SMEs, VHA TMH Work Group, Scheduling Manager Group, VVC Implementation Team, VHA OVAC VVC POCS, RPM-HT, OIT CCS UC Pexip Integrated Support Team, EHRM-IO ODCIO TechOps Incident Management Team
Notification Description: Technical Support Tiers are investigating a network issue impacting IAM Single Sign-On (SSOi) services. Users may be unable to sign into SSOi applications and receive an error when attempting to log in. Users may experience a longer than average load time for the login screen. Additional updates will be provided when more information becomes available. Affected Applications: Mobile.va.gov applications such as Virtual Care Manager (VCM), Annie, Cirrus MD, etc. Work Around: None If you have any questions, please contact the OCCHD at 866-651-3180 or via the Portal https://portal.occhdsupport.com .
Users can check the operational status of OCCHD-supported applications, subscribe for updates, and view notification history by visiting OCCHD's Status Page at https://status.occhdsupport.com/
Posted Aug 10, 2026 - 19:57 EDT
This incident affected: Annie Staff, Somnoware, VA Health Chat, and Virtual Care Manager (VCM).